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Service Resource Inventory and Logical Resource Management Specialist (002356) in London at Inmarsat

Date Posted: 12/10/2018

Job Snapshot

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Job Description

Role Purpose:

In a rapidly-changing digital world with a portfolio of quickly evolving products and services, Inmarsat’s vision is to support faster product creation to quickly meet market demand. Central to this change is obtaining effective leverage the service catalogue, Inmarsat’s single source of truth for all of the technical elements used to create its products.

The Service Assurance team is a crucial part of Inmarsat’s organization; it not only maintains the core suite of systems that underpin our networks and services but it is also responsible for the management of our technical services portfolio. The Service Assurance team works closely with the IT, service, network and engineering teams to verify that new services meet the needs of the business and customers and that they are fully test before being released and sold.

As LRM (Logical Resource Management) & SRI (Service and Resource Inventory) Data Management Specialist you will help maintain and monitor data that is critical to our operations. You will leverage your understanding of underlying network and service platforms, interfaces and inventory stores to ensure accurate data acquisition and integration. You will use a single CMDB and single data model to maintain logical resource data in the SRI inventory, with an end-to-end view of services, to support Inmarsat’s service delivery fulfilment. You will also leverage your understanding of the services exposed via SRI to support the maintenance and query of CFS and RFS instances. You will also help develop flexible reporting to provide visibility of our service history and operations to the service and network assurance teams.   

You will help deliver value and increased productivity to the business and our customers through effective data maintenance and monitoring that help fulfil of our services.

Job Requirements

Principle responsibilities: 

  • Maintain and monitor services (RFS, CFS) and logical resources (IP addresses, MSISDN, etc.) data in the CMDB/inventory
  • Engage closely with the IT, service, network operations and engineering teams
  • Produce reporting, as required
  • Act as the point of contact for BAU changes to relevant data and integration points
  • Support incident management where issues arise, including changes to data in the inventory or within the single platform


Key skills / tasks: 

  • Understand typical telecoms network architecture, network service platforms and mobile service platforms (data and voice service)
  • Understand service hierarchies and characteristics
  • Understand the end-to-end service view across services and logical resources and how telecommunications services are modeled from a logical & physical perspective
  • Understand the interfaces between the LRM, SRI and other platforms and how they interact to be able to place customer orders
  • Leverage experience analyzing and maintaining data
  • Effectively use stakeholder management skills to work with related and downstream teams


Required traits:

  • Demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Highly-motivated with pace, energy and strong personal impact
  • Highly-effective analytical and problem solving skills
  • Demonstrated understanding of LRM processes
  • Excellent written and oral communication skills with proven ability to quickly absorb technical concepts
  • Strong relationship management skills with the ability to work cross functionally with teams to ensure high-quality product delivery
  • Preferred: ServiceNow experience



Required qualifications/experience:

  • BSc (ideally technical degree) or equivalent experience
  • Post graduate or equivalent experience
  • Experience contributing to successful projects and delivering BAU changes
  • Telecoms experience on TDM/IP voice or network service platforms
  • Good level of IT understanding including data modelling, APIs, scripting, data maintenance & migration
  • Preferred: Experience on cloud based ITSM/CMDB

Preferred: understanding and experience of Satellite or MNO