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Service Performance Analyst (002102) in London at Inmarsat

Date Posted: 7/21/2018

Job Snapshot

  • Employee Type:
    Fixed Term Contract
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Job Description

Primary role purpose:

The primary purpose of the position will be to replace a Permanent Employee for a duration of 9-12 months managing and monitoring the performance of two main Inmarsat services: GX and BGAN. A key expectation will be to quickly move into this role after a month of learning Inmarsat services to produce new Dashboards and be able to optimise existing ones.

The Senior Analyst needs to become quickly familiar with various dashboards (based on Tableau, Splunk and other monitoring systems of Telecom Vendors for both GX and BGAN services). He/she needs to be able to interpret convoluted graphs or raw data tables, KPI related to network, terminal and applications to immediately identify anomalies that can degrade performance at system and end-user level.

A high level of competence is required to manipulate Service Assurance data, quickly tailoring existing dashboards to respond to new requests for daily/weekly reports to specific customers either internal or external to Inmarsat.

As the accuracy and effectiveness of the Service Performance Analysis depends on monitoring and reporting tools available (e.g. dashboards and specialised software like Tableau, Splunk), the Senior Analyst will interact closely with other departmental teams.

Job Requirements

Key Responsibilities:

  • Deliver on the primary objectives of the role as defined above;
  • Execute the requested tasks of the already established processes for
    • 1. KPI monitoring
    • 2. Alerting on breaches condition
    • 3. Prepare accurate Reporting
  • Implement auto-generated Graphs/Report (Splunk, Tableau) for the identified KPI and KQI using the source data produced by a Service Assurance Data Collector which is accessible using by visualisation tools using a WEB API
  • In detail, to work independently to produce requested Dashboards and Analytics using Sandivine and other Application data capture tools to fulfil the main SA requirements of proactively alerting on deviations of KPI measuring the Customer Experience (both BGAN and GX Services).
  • Support the Director in the reporting/communication towards the BUs by escalating in a timed manner any relevant issue, as well as producing well-written and concise performance reports.
  • Effective daily support to the NCO and other COO stakeholders to intervene, assess a more detailed analysis or engage with the vendor for Daily GX and BGAN Assurance Report based on KPI and KQI.
  • Working together with other SA teams with the common goal to provide an accurate understanding of the end user experience;


Essential Knowledge and Skills:

  • Hands-on experience of data analytic tools e.g. Tableau, Splunk, Sandvine Deep Packet Inspections, ability to create macros and modify variable and parameters, ideally in a position close to the end-users
  • Very good grasp of Mathematics and Statistics associated with service performance monitoring
  • An excellent understanding of the principles behind relational databases and related technology
  • Practical experience with business applications using enterprise-class databases such as Tableau, Oracle or Microsoft SQL Server
  • Good standard of numeracy and aptitude for working with structured data in an analytic way
  • Ability to develop good working relationships with the other members of the Service Performance team, with other Inmarsat staff, and with external contacts as required
  • Good standard of written English; ability to prepare concise written summaries when required
  • Excellent working knowledge of standard office automation software: Excel, Word, Outlook, PowerPoint.
  • University degree, probably business or IT-related.
  • Experience in a similar role in a mobile/telecommunications operator with end-users
  • Experience of system analysis or testing.



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