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Service Catalogue Optimisation Engineer (002354) in London at Inmarsat

Date Posted: 12/10/2018

Job Snapshot

  • Employee Type:
    Permanent
  • Location:
    London
  • Job Type:
  • Date Posted:
    12/10/2018

Job Description

Purpose of the role;
In a rapidly-changing digital world with a portfolio of quickly evolving products and services, Inmarsat’s vision is to support faster product creation to quickly meet market demand. Central to this change is obtaining effective leverage the service catalogue, Inmarsat’s single source of truth for all of the technical elements used to create its products.


The Service Assurance team is a crucial part of Inmarsat’s organization; it not only maintains the core suite of systems that underpin our networks and services but it is also responsible for the management of our technical services portfolio. The Service Assurance team works closely with the IT, service, network and engineering teams to verify that new services meet the needs of the business and customers and that they are fully test before being released and sold.

As Service Catalogue Optimization Engineer you will help shape the development of Inmarsat’s services. You will use your understanding of underlying networks, service platforms and interfaces to optimize the design and realization of technical services in the product catalogue. You will use the service catalogue to configure the technical CFS (Customer-Facing Services) and RFS (Resource-Facing Services), document the specifications of technical services, define and optimize the technical fulfilment workflow through the P&A (Provisioning & Activation) tool.  

You will help deliver value and increased productivity to the business and our customers through efficient catalogue-driven fulfilment of our services. As Service Catalogue Optimization Engineer your ability to fine tune the configuration of the catalogue will help enable Inmarsat’s service strategy.

Job Requirements

Principle responsibilities: 

  • Validate the design of new services in the Nokia/Comptel Service Catalogue and P&A components
  • Perform service modelling of new CFS and RFS structures and technical services
  • Refine and optimize the configuration of existing services, as needed
  • Ensure that workflows between technical services are efficient
  • Optimise the timing and sequencing of API calls to underlying network and service platforms
  • Engage closely with IT, service, network and engineering teams to fully test new services
  • Assist in ensuring that changes to Service Catalogue that are both business and technically-impacting are properly documented and tested
  • Support the team in troubleshooting and/or modification of workflows

  

Key skills / tasks: 

  • Understand typical telecoms network architecture, network service platforms and mobile service platforms (data and voice service) e.g. 3GPP
  • Understand basics of scripting e.g. Python and Perl
  • Understanding of inventory management, networking, and types of platform interfaces e.g. APIs
  • Create service models for new services using the Nokia/Comptel Service Catalogue and P&A components
  • Understand how a commercial catalogue interfaces with a service catalogue
  • Analyze business requirements to ensure the underlying services in the catalogue are the most effective way to deliver these requirements (construct of: CFS, RFS, technical services)
  • Understand how the catalogue integrates with downstream systems, support testing of the entire solution (when developing or optimizing services), and contribute to test plans definition and execution
  • Use stakeholder management skills to work with related teams and individuals
  • Preferred: Understand how telecom services are typically modelled in a service catalogue

 

Personal attributes

  • Demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Highly-motivated with pace, energy and strong personal impact
  • Highly-effective analytical and problem solving skills
  • Excellent written and oral communication skills with proven ability to quickly absorb technical concepts
  • Strong relationship management skills with the ability to work cross-functionally with teams to ensure high-quality delivery
  • Preferred: Nokia/Comptel SC and P&A certification

 

Required qualifications/experience:MSc/MEng or equivalent

  • Post-graduation work experience in a technical environment (4-6 years)
  • Experience contributing to successful projects and delivering BAU changes
  • Preferred: telecoms experience of 3GPP network platforms
  • Preferred: understanding and experience of Satellite or MNO

Preferred: understanding of IP switching and routing – Cisco or similar

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