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Senior Operational Engineer (002484) in London at Inmarsat

Date Posted: 1/21/2019

Job Snapshot

Job Description

Primary role purpose:

The candidate will play a significant role in Inmarsat being successful to meet the obligations contracted by the Airlines or from value added resellers by joining the dynamic group of the Senior Engineers of the Operations team.

The successful candidate will be required to perform root cause analysis, ensure workarounds are available and follow up issues with respective stakeholders until permanent fix. She/he should apply lessons learned and have a continuous improvement approach.  The successful candidate will be able to analyse various data sources in order to identify and correct issues that have not yet triggered incidents.

The role will require significant interaction within Inmarsat, the Aviation Service Systems Support group, Aviation performance team and suppliers to ensure the delivery of the specified Entry Into Service (EIS) support.  This support shall ensure it is in line with the contractual obligations made to customers regarding service availability and end-user support.

The candidate should be acting as technical authority for operations, supporting change and configuration management process. The candidate shall support evaluation, delivery and test verification and validation of new software releases.

Job Requirements

Key Responsibilities:

  • Problem management
  • Change management
  • Work closely and act as interface with the design team for the on-board server and DPI
  • Work closely with partners and design teams to ensure service support and smooth transition to daily operations
  • Ensure fulfilment of contracted service availability and other relevant metrics in the entry into service phase
  • 3rd line support to operational engineers
  • Proactively improve service support and feedback into systems to improve the service offering
  • Contribute to create efficient operational and technical processes/procedures
  • Mentor less senior members of the team

Essential Knowledge and Skills:

  • Strong knowledge of associated Mobile Data Traffic Management technologies and solutions (i.e. Traffic Detection Function (TDF), Deep Packet Inspection (DPI), Policy and Charging Enforcement Function (PCEF), Service Function Chaining, etc.) and Mobile Internet architectures, services and associated protocols (i.e. especially Diameter, RADIUS).
  • Strong knowledge of associated Traffic Management Services, such as: Policy based Traffic Shaping, Tethering Detection and Enforcement, Traffic Steering/Diversion, Content Control and Internet Watch Foundation (IWF).
  • Strong troubleshooting and analytical skills.
  • Self-starter initiative and enthusiasm with a positive 'can do' attitude.
  • BSc/BEng in a relevant technical degree (Mobile communications / telecommunications /IP Networks/)
  • Highly proficient written and spoken communication skills.
  • Ability to think 'outside the box' in order to optimise and automate wherever possible operations.
  • Experience in a similar job function and mobile communication technology domain.
  • Experience in VM environment
  • Strong Linux background
  • Scripting
  • Databases
  • History of being a team player and team builder
  • Critical ability in order to set the right priorities in a complex environment
  • Honest, Respectful and Patient
  • Ability to adapt and change in a dynamic working environment

Desirable Knowledge and Skills:

  • Satellite telecommunications
  • Gx and/or VSAT experience
  • Knowledge of the 3G MPC, 4G/LTE EPC and Mobile Internet networks, architectures, services.
  • Work experience with Cisco routers, switches and firewalls
  • CCNA Cisco certified
  • Experience with Inmarsat systems/services
  • Fluency in one or more foreign languages
  • Aviation Experience