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Salesforce Application Lead (001996) in London at Inmarsat

Date Posted: 5/22/2018

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Job Description

Primary role purpose:

Salesforce is the primary platform supporting the Lead to Order process across all Inmarsat business units and is currently being expanded to play a key role in supporting our Customer Relationship and Order Management processes.

The Salesforce Application Lead will use their expert knowledge of the capabilities of Salesforce combined with their experience and leadership abilities to engage with business and IT stakeholders to define, implement and evolve a roadmap for the application. They will play an essential role in directing and overseeing the evolution of Salesforce, working with internal and third-party resources to develop solutions that will support several critical processes in Inmarsat’s Lead to Cash value chain. They will provide technical leadership for a team focused on delivering functional enhancements and support for this global application, collaborating closely with all BU super users and other stakeholders.

Job Requirements

Key Responsibilities:

The Salesforce Application Lead will primarily be responsible for:

  • Working with key business and IT stakeholders to define and evolve the architectural roadmap for SFDC
  • Engagement with key business stakeholders to understand their needs and proactively proposing solutions to meet them
  • Facilitating prioritisation and planning sessions with super users
  • Requirements definition in the form of Epics and User Stories which form a backlog of work
  • Managing BAU Change Requests
  • Overseeing functional development using configuration and code by the delivery resources
  • Directing and overseeing development by third-parties for significant projects
  • Delivering continuous improvement through the reduction of technical debt
  • Ensuring configuration and coding standards are adopted and adhered to by the delivery and support resources
  • Planning, management and communication of functional releases
  • Managing User Acceptance Testing
  • Supporting the deployment of releases and management of environments
  • Maintaining ongoing training materials and delivery of training content to the Business Unit Super Users on a Train-the-Trainer basis
  • Aligning the SFDC support and delivery processes with our ITIL processes
  • Monitoring the level of support being provided to our stakeholders

The Salesforce Application Lead will engage with:

  • Inmarsat Process Owners – for Lead-to-Order (L2O) and Order-to-Cash (O2C) to agree priorities and resolve issues
  • Business Unit Super Users – for requirements management and UAT sign off
  • Central Functions – Legal, Pricing, Compliance, Marketing, IT
  • IT Architecture – engaging with the Enterprise, Data and Security Architects for design activities and sign off
  • Process Excellence & Change – alignment of solutions to the meet the agreed process architecture
  • IT Support – managing resolution of incidents from Tier 1 support by the BAU team
  • Testing Services team – ensure the ongoing maintenance of regression tests and engagement with system test resources to validate new functional deliveries
  • IT Service Management team – ensuring alignment with ITIL processes
  • SFDC Delivery resources – management of delivery through iterative releases
  • SFDC Support resources – management of support requests and assignment of BAU tasks
  • com Account Team – for license management and escalation of issues to the CRM vendor
  • 3rd Party Partners such as Conga & OISM – for product updates and incident escalation

Essential Knowledge and Skills:

  • Degree or Diploma in Information Technology or in a related field with extensive experience working in an IT environment
  • Previous experience leading Salesforce teams
  • Must hold a current Salesforce Sales Cloud Certification and have experience with both technical (code) and functional (configuration)
  • Experience with Global Sales cloud projects with multiple business units and with both product and subscriptions/contract sales
  • Experience with business stakeholder engagement and requirements gathering
  • Experience deploying SFDC using CI/CD tools such as Ant, Jenkins and Git; knowledge of automated testing tools like Provar

Desirable Knowledge and Skills:

  • Experience working with teams using an Agile methodology
  • Experience with ITIL
  • Experience working with geographically distributed teams
  • Experience in the Telecommunications industry


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