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Machine Learning Expert (002068) in London at Inmarsat

Date Posted: 7/15/2018

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Job Description

Primary role purpose:

The incumbent will support the Director, Service Problem Management in the development and
ongoing operation of the Service Problem Management function.

We are constantly improving our capability to capture and report on statistical data captured from BGAN and GX networks.

We would like to improve how we analyse and report on our data. We want to find advanced solutions, for example using machine learning, that allow us to build insights into the behaviour of our networks and to build improvements on these insights. The areas of interest could be in capacity planning, in trends in traffic analysis, in customer-driven issue management. The activity will be to select appropriate technologies, adapt for our needs to analyse and gain greater insight into our network behaviour.  

You will bring your experience in the definition, section, rollout of technology platforms that support machine learning and artificial intelligence. You will work closely with the engineering teams that carry out analytics to ensure that the solutions are appropriate to support analysis of our service operational operations.

Experience of telecoms or satellite systems would be an advantage, but not essential.

You should be able to develop an understanding of the issues that we work with, identify and operate the most appropriate tools used for data analysis and machine learning. This role is not concerned with development of chatbots and customer service tools; our work analyses the masses of data gathered by our network nodes.

As a member of small team (10) reporting within a Problem Management team you will be part of a larger group (15-20) of highly skilled professionals forming the Service Assurance team.

The role requires a considerable amount of teamwork and influencing skills to bring together many parts of the business to progress resolution of analysis and issues. The management of stakeholders at all levels of the business is expected, including senior management.

The role interfaces into the Technical Design and Development teams, Customer Experience teams, Business Units, Customer Support team, our Service Partners, Network Operations and to our Technology Suppliers.

The Service Assurance team exists to manage best in class network services where the service performance is continually challenged for improvement.

Job Requirements

Key Responsibilities:

  • Identify new tools and keeps abreast of new technologies for data analysis, machine learning and artificial intelligence.
  • Identify trends and potential Problem sources (by reviewing Incident and Problem analysis).
  • Identify and monitor specific metrics/KPI pre/post-upgrades and assesses impact on services.
  • Prevent recurrence of issues by identifying root cause and driving fix.
  • Work with internal technical teams and external stakeholders.
  • Drive problems towards root cause identification and permanent fix.
  • Have innovative approach as problems are unique and use different Root Cause Analysis techniques.

Essential Knowledge and Skills:

  • Degree or equivalent qualification in computer science or relevant technical/engineering subject.
  • Demonstrable skills and knowledge of technologies of machine learning, artificial intelligence.
  • Demonstrable competence in report writing.
  • Capability and willingness to learn technologies associated with satellite communications.
  • A practical, hands-on approach to problem solving with the ability to work effectively under pressure.
  • Self-motivated, willing to take responsibility and work with minimum supervision.

Desirable Knowledge and Skills:

Skills and knowledge of the areas outlined below:

  • Machine Learning technologies
  • Artificial Intelligence technologies


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