This site uses cookies. To find out more, see our Cookies Policy

Graduate Placement: SDT Sales Support Administrator (002023) in London at Inmarsat

Date Posted: 5/25/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Date Posted:

Job Description

Primary role purpose:

To be the link between the Account Manager, the customer (DP’s, SP’s, & end users), and internal departments (Pricing, Marketing, Accounting, Channel Management, Global Support, Credit, Logistics, Legal).  Ensure quality customer service by working as a team with Account Managers and other areas of the business unit to ensure daily requests are handled efficiently while working to increase revenues in the region and globally.

Job Requirements

Key Responsibilities:

  • Manage and administer the credit/refund process for the sales support team. Ensure the credit notes are completed in a timely manner by following the correct company procedures
  • Take ownership of the GX Product catalogue creation process and any other system related arrangements relating to this activity
  • Take ownership of the sales lead assignment process and track customer activity
  • Investigate, help resolve and track progress of billing or GX product creation issues/disputes with customers
  • Communicate to customers effectively with progress updates on credit and GX product creation activities
  • Undertake a range of regular bi-weekly, monthly administrative tasks to include the monitoring of activities to ensure accuracy of management reporting
  • Manage own workload effectively and provide cover for sales support to promptly deal with customer issues
  • Work closely with the sales support team and the central functions to achieve results, take responsibility for developing and cultivating strong, effective customer relationships

Essential Knowledge and Skills:

  • Higher education or a convincing track record proving similar intellectual level and capacities
  • Ability to work independently and collaboratively as a team
  • Strong can-do attitude and customer service ethos
  • Ability to meet commitments with good problem-solving and administrative skills
  • Strong ability to analyse data and draw conclusions
  • Excellent attention to detail and ability to prioritise tasks
  • Well-developed written and verbal communication skills
  • System knowledge - proficient in Microsoft Office – Excel, Word, PowerPoint