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Credit Controller (002372) in London at Inmarsat

Date Posted: 10/12/2018

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Job Description

Primary role purpose:

Reporting to the EMEA Credit Control Manager, this position is a member of the Credit & Collections team who are responsible for driving continuous process and performance improvements for Inmarsat Group’s debtors’ ledger which is in excess of $200m, from approximately 10,000 live customer accounts, covering both distributors and end users. Individual AR balances therefore range from several hundred dollars to several million.

The primary objective is to take full responsibility and management of a portfolio of customers with the purpose of maximising their debtor cash collection performance, and reduce overdue debt whilst minimising any risk of late payment and bad debt, specialising in the Scandinavian markets.

The role provides collection services to one or more Business Units across one or more regions, where necessary working closely with the business to support the financial objectives to maximise performance of the working capital, reduce and maintain overdue debt at acceptable levels and minimise each business unit bad debt and provisions. The position will develop and maintain excellent working relationships with both internal and external customers whilst adhering to standard processes, procedures and policies.

Within this role the Credit Controller will be required to be fluent in either Norwegian, Danish or Swedish and work closely with their peers and cross functional departments, fostering teamwork, and providing cover as & when required.


Job Requirements

Key Responsibilities:


  • Foster effective team work between the team and cross functional teams
  • Identify, assess and inform management of internal and external issues that impact own performance


  • Take full ownership of and responsibility for a portfolio of customers, managing the full credit control cycle including payment plans, stop supplies, dispute management and ensuring customer accounts are fully reconciled
  • Apply time management techniques to ensure daily activities are achieved, improving own performance which is aligned to achieving the team goals and targets
  • Ensure activities are targeted at maximising cash collection and reducing overdue debt
  • Work with cross functions and account managers within the business to ensure invoice disputes are proactively recorded and resolved in a timely manner
  • Ensure the day to day activities conform to company policies and internal control procedures
  • Ensure all activities are performed, including reporting and business reviews in line with service level agreements and the month end timetable
  • Provide information on customers within own debtor portfolio, to support the credit assessment process
  • Ensure timely escalation of issues that may impact performance and debtor results


Core competencies:

  • Works cooperatively and effectively with others to achieve goals, resolve problems, and implement solutions that enhance cross functional relationships and team performance
  • Excellent ability to set priorities to filter urgent and non-urgent issues in a high paced and demanding environment
  • Excellent communication skills, written and verbal in a thorough and timely manner using appropriate and effective tools and techniques
  • Self-motivated and results driven, deploying effective tools & techniques
  • Excellent team player, fostering teamwork
  • Excellent customer and cross functional engagement skills
  • Energetic approach and passion for delivering quality results supporting the Credit & Collection functions overall performance


Essential Knowledge and Skills:

  • Fluency in either Norwegian, Danish or Swedish.
  • Good knowledge of Microsoft office suite i.e. advanced excel, power point etc.
  • Working knowledge of SAP, Oracle or similar ERP systems


Qualifications / Experience


  • Previous Credit Control or other relevant operational experience, ideally with a large international B2B corporation or equivalent


  • Telco/Technology industry experience



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