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Change and Configuration Analyst (002003) in London at Inmarsat

Date Posted: 5/23/2018

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Job Description

Key Responsibilities

The ITIL Change and Configuration Management Analyst role will be responsible for ensuring the identification, control and administration of all Group IT Service, Application, Hardware and related Software data in the CMDB. This candidate will be responsible for reviewing and administering all Group IT Change Requests raised, ensuring the CMDB up to date, complete and accurate. The candidate will be responsible for planning, managing and administering internal and external audits and providing regular reporting ensuring Continuous Improvement for the IT Change and Configuration Management processes.

Job Requirements

Main responsibilities include:

  • Ensure all types of change request raised are reviewed and administered correctly.
  • Assist with post implementation reviews and ensure change requests are closed on time.
  • Facilitate and support the weekly Change Approval Board (CAB) meetings and prepare and distribute the Forward Schedule of Change (FSC) report to the Change Owners.
  • Attends weekly CAB meetings to review and approve affected Change Requests.
  • Assist and provide input into the Continuous Improvement process and ensure the Change and Configuration processes are effective and provide benefit for all integrated ITSM processes.
  • Responsible for identifying, controlling and updating all supported Hardware, Software data in the CMDB ensuring all approved data changes have been reflected.
  • Assists the Change, Release and Configuration Manager to prepare, review and update the CMDB and associated documentation and assists with internal, external audits.
  • Ensures the data managed and administered in the CMDB is complete and accurate and provides regular reports to the data owners.
  • Performs regular audits to ensure data completeness and quality in the CMDB.
  • Develops and administers regular Change and Configuration Management reporting.
  • Ensures strong, clear communication with the ITSM process key stakeholders.


Essential Skills

  • ITIL Service Management Foundation v3 Certified.
  • Strong understanding of ITIL Change and Configuration Management processes.
  • Good experience and knowledge working with Discovery tools and CMDB integration (Preferably Service Now).
  • Strong reporting skills to develop and administer CMDB reporting.
  • Good knowledge of IT Service, Application and CMDB Dependency Modelling.
  • Excellent Attention to detail and analytical problem solving skills.
  • The candidate must have a strong and proactive "can-do" attitude.
  • Good Communication and relationship management skills.
  • Strong MS Office skills using Word, Excel, Powerpoint.


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