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Aviation Operations Engineer (002213) in London at Inmarsat

Date Posted: 8/1/2018

Job Snapshot

Job Description

Primary Purpose of the Role

As part of the Aero Services Delivery team the primary objective of the role is to ensure that all aircraft incidents are supported at level 2 in a timely manner so that aircraft can be returned to service within schedule.

The team responsibility includes to ensure the end to end systems are monitored and incidents with ground, satellite and airborne equipment are managed in a timely fashion.  

The role will require significant interaction within Inmarsat, the certification services, AERO systems, Support Desk and suppliers to ensure the delivery of the specified in service support.

This support shall ensure it is in line with the contractual obligations made to customers regarding service availability and end user support.

Job Requirements

Key Responsibilities:

  • Ensure high network availability
  • Delivery of service support towards Airline Customers and End Users.
  • Performance management of the Network and Aircraft
  • Ensure services and end to end infrastructure is functioning correctly
  • Adhere to the necessary processes/procedures
  • Contribute to proactively improve service systems and support
  • Contribute to create efficient operational and technical processes/procedures
  • Communicate Network/System status to the relevant key holders
  • Participate in a rotating - 24/7 on call

Essential Knowledge and Skills:

  • Strong Linux knowledge (CentOS/Redhat)
  • Experience of scripting (JavaScript, Bash, Python, Puppet, Chef)
  • Experience in virtualisation and configuration of VM Ware/oVirt environment
  • Database administration (SQL/PostGRES)
  • Knowledge of ServiceNow, JIRA, ICINGA, Nagios
  • Knowledge of Operations support within an enterprise environment
  • Strong troubleshooting and analytical skills.

Desirable Knowledge and Skills:

  • Knowledge of DevOps and ITIL
  • Experience with 3G or 4G mobile networks and user terminals
  • GX and/or VSAT experience
  • Experience working on Cisco routers, switches and firewalls
  • Aviation experience
  • Excellent PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems.


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