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Aviation (Network) Operations Engineer (001524) in Seattle, WA, US at Inmarsat

Date Posted: 2/8/2018

Job Snapshot

Job Description

Primary Purpose of the Role:

As part of the Aero Services Delivery team the primary objective of the role is to ensure that all aircraft incidents are supported at level 2 in a timely manner so that aircraft can be returned to service within schedule.

The team responsibility includes to ensure the end to end systems are monitored and incidents with ground, satellite and airborne equipment are managed in a timely fashion.   

The role will require significant interaction within Inmarsat, the certification services, AERO systems, Support Desk and suppliers to ensure the delivery of the specified in service support. 

This support shall ensure it is in line with the contractual obligations made to customers regarding service availability and end user support. 

Job Requirements

Key Responsibilities:

  • Ensure high network availability
  • Delivery of service support towards Airline Customers and End Users.
  • Performance management of the aircraft and timely intervention.
  • Ensure services and end to end infrastructure is functioning correctly
  • Contribute to proactively improve service systems and support
  • Contribute to create efficient operational and technical processes/procedures
  • Follow the necessary processes / procedures
  • Communicate Network/System status to the relevant key holders
  • Rotating - 24/7 on call

Essential Knowledge and Skills:

  • Experience in Operations support within an enterprise environment
  • In-depth understanding of, and hands-on experience with, Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc)
  • Experience in VM environment
  • Scripting knowledge (JavaScript)
  • Strong troubleshooting and analytical skills.
  • Excellent PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems.

Desirable Knowledge and Skills:

  • Aviation Experience
  • Strong Linux knowledge / background
  • GX and/or VSAT experience
  • Working experience on Cisco routers, switches and firewalls
  • CCNA Cisco certified
  • Database administration
  • Experience in supporting aviation equipment/services
  • Experience with Inmarsat systems/services
  • Experience with mobile network and user terminals
  • BSc/BEng in a relevant technical degree (satellite communications / telecommunications /IP Networks/)
  • ITIL