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Analyst - Billing Evolution (002194) in London at Inmarsat

Date Posted: 7/30/2018

Job Snapshot

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Job Description

Primary role purpose:

  • Analysis of all new products and services to facilitate integration into BORA in a timely, efficient and complete manner using standard or “out of the box” functions to the largest extent possible
  • Ensure new or enhancements to existing billing capabilities or functionality are introduced in a timely, efficient and complete manner
  • Engaging with the business and having early visibility of new products and services
  • Identifying new products and services that need to be incorporated in billing services

Job Requirements

Key Responsibilities:

  • Collaborating with stakeholders from CTO team, Business Units, Group IT and Fin Ops
  • To act as the key point of contact for Billing Development on projects as assigned
  • From time to time be “embedded” in a business unit with respect to significant commercial projects and act as a conduit to the billing evolution team
  • To act as a “pull” resource in gathering key prerequisites and deliverables from BUs in order to drive billing development
  • To assist in development of tactical short term billing solutions if and as required with a view to reuse and minimizing throw away development wherever possible
  • To act as SME on capabilities of billing systems and processes to help shape future commercial agreements in line with “out of the box” capabilities wherever possible
  • To assist in operational handover of processes and systems (tactical and strategic) to the Billing Operations team and act as communications conduit until operational stability is achieved
  • Engagement in new projects defining new products, services impacting billing
  • Handling projects and non-standard customer on-boarding
  • Improving systems and tools to support new requirements
  • Providing visibility of billing services changes to the manager of billing services
  • Making sure that manual work is not created for billing services through non-standard billing
  • Escalating relevant items to appropriate levels on time


Key Performance Indicators:

  • Time to Market
  • Standardisation, Low customisation of billing services per customer
  • Satisfaction scores on post-development billing scorecard


Essential Knowledge and Skills:

  • Critical thinking, problem solving, and analytical skills
  • Ability to articulate the subject matter clearly
  • Experience in working with cross functional teams
  • Collaborative- ability to engage with others
  • Organisation and time management
  • Experience in handling Billing processes, systems and tools
  • Experience in Business Analysis, Requirements Management and Application Development
  • Good understanding of Inmarsat products and services
  • Projects and systems experience to translate CTO/ business requirements into systems development with Group IT
  • Knowledge of SQL and database queries


Desirable Behaviours:

  • A commercially savvy mindset
  • Pro-active and able to work independently in project teams
  • Exhibits a clear understanding of task related expectations
  • Suggests areas of improvement within one's own sphere of work
  • Commitment to providing quality services
  • Efficiency in ways of working


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