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Analyst, Billing Disputes, BORA - Temporary (001866) in St. John's at Inmarsat

Date Posted: 4/5/2018

Job Snapshot

Job Description

Primary Purpose of Temporary Role:

Using a high degree of analytical skills to investigate, research and resolve complex billing disputes

Job Requirements

Key Responsibilities:

  • Validation and quantification of credit note requests related to all Inmarsat billing services
  • Achievement of agreed SLAs for billing, dispute and query resolution
  • Contacting relevant stakeholders regarding invoicing and payment discrepancies for dispute resolution
  • Escalating relevant items to appropriate levels on time
  • Provide concise written summaries of complex credit request issues for Senior Management review and approval
  • Provide an analysis of work flows and processes to identify recurring themes and how to mitigate future errors.

 

Essential Knowledge and Skills:

  • Post-secondary degree or diploma in Commerce/Business Administration
  • 1-3 years of related work experience preferred.
  • Problem solving and critical thinking skills
  • Ability to work cohesively with team members, and other departments.
  • Strong communication skills in order to effectively request and summarize information.
  • Organization and time management skills to effectively manage multiple, often competing, priority items.
  • Aptitude for working with data in an analytical way.
  • Strong attention to detail.
  • Strong knowledge of Excel, and working knowledge of SAP and SingleView, TeamSpace/SharePoint, working knowledge of other business applications
  • Knowledge of billing processes, systems and tools - (e.g. SV)
  • Business knowledge (Inmarsat products and services)
  • Experience dealing with complex billing issues
  • Understanding of contracts

 

Desirable Behaviours:

  • Pro-actively looks to resolve billing issues as they arise
  • Exhibits a clear understanding of task-related expectations
  • Suggests areas of improvement within one's own sphere of work
  • Maintains good rapport with internal and external customers
  • Demonstrates of Inmarsat values
  • Ability to work with a diverse group of individuals, and willingness to perform cross functional duties.
  • Manages time efficiently and works under strict deadlines
  • Exceptional customer service at all times
  • Professional
  • Strong work ethic - integrity, responsible
  • Gives high attention to detail
  • Self-motivated - doesn't require close supervision

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