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Airline Proposition Manager (001651) in Nyon, Switzerland or London, UK at Inmarsat

Date Posted: 1/26/2018

Job Snapshot

Job Description

Primary role purpose:

Due to growth within the aviation business, evolution of high bandwidth networks and expansion of a direct to airline capability, the need to manage passenger proposition requirements within the area of in-flight WiFi connectivity and entertainment services to commercial airlines has greatly expanded. The focus of this role is retail oriented and will be engaged in defining a state-of-the-art passenger experience for inflight connectivity and entertainment that is tailored to the specific needs and objectives of each airline client. The role will namely act at a cross-functional level integrating stakeholder inputs, such as product management contributions, corporate strategic and tactical objectives, as well as the requirements of the client airline. The role will moreover act as a key interface to the decision makers of airline clients.


Job Requirements

Key Responsibilities:

  • Capture passenger proposition requirements from client agreements and stakeholder inputs across Inmarsat, suppliers, partners, and airline clients;
  • Define bespoke end-to-end passenger proposition plans and objectives for each airline client in your client portfolio based on aforesaid inputs;
  • Engage with the airline clients, promote passenger proposition plans, and negotiate buy-in from airline clients in order to meet “freeze” dates of requirements on time;
  • Oversee the roll-out and commercial performance of the passenger propositions per airline client on an ongoing basis, present KPIs at regular review sessions to airline clients as well as internally, and promote change management initiatives in order to improve KPIs;
  • Maintain the passenger proposition roll-out planning per airline client and liaise with the corporate programme planning team;
  • Support new business bids by coordinating that passenger proposition inputs are provided by internal stakeholders, are submitted on time, and are in line with corporate strategy.

Essential Knowledge and Skills:

  • University degree or equivalent relevant work experience within aviation, entertainment, and / or telecom;
  • Work experience within an airline overseeing the in-cabin connectivity and IFE propositions and customer experience is highly desirable but not mandatory;
  • Extensive customer facing experience with a solid track record of leading post-sales delivery and advising B2B clients on the marketing of services to the retail market;
  • Understanding of the airlines ecosytem;
  • Excellent cross-functional management skills;
  • Good communication skills at all levels of an organisation;
  • Proficiency in Spanish is desired.

Desirable Knowledge and Skills:

  • Knowledge of the technical and commercial constraints of delivering services within an airline cabin environment.


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